NAME RT::Interface::Email::TakeByMail - Change ownership via email response. SYNOPSIS AdminCcs can reply 'Mine' or 'Take' via email and they will be assigned the ticket. INSTALL 1. etc/RT_SiteConfig.pm # note: TakeByMail must precede TakeAction if TakeAction is installed. Set(@MailPlugins, qw/Auth::MailFrom RT::Extension::TakeByMail/); Set(@Plugins, qw/RT::Interface::Email::TakeByMail/ ); 2. Setup watchers for a queue as AdminCcs. 3. Web config - add "as Comment" to global scrip "On Create notify AdminCcs" - Description => "On Create Notify AdminCcs as Comment". - Action => "Notify AdminCcs as Comment" - Template => "Global: Admin Comment" AUTHOR Alister West - http://alisterwest.com/ LICENCE AND COPYRIGHT Copyright 2013, Alister West This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See http://dev.perl.org/licenses/. GetCurrentUser Returns a tupple of (CurrentUser, $AuthStat). (see RT::Interface::Email::GetAuthenticationLevel for docs on $AuthStat values) Checks incoming mail for the first non-blank =~ /Take|Mine/. If so and $user is AdminCC it will SetOwner($user) and SetStatus($active).